Business Communication and Presentation Skills

Class Description

Course Objective
To enhance participants’ knowledge on modern business communication and presentation skills.

Course Content

• Communicating in today’s global business environment
• Understanding the communication process
• Barriers to effective communication
• Using communication technology effectively
• How to communicate positive and negative messages
• Intercultural communication
• Introduction to the various types of reports in business, designing the report structure, drafting and laying out of the text, summarizing reports, editing and proof reading reports
• Report presentations – When and how to use graphics
• Overview of the different kinds of presentations e.g. persuasive presentations, impromptu presentations, etc.
• Provide participants with multiple techniques for speaking confidently in front of groups
• Identify the four essential components of a presentation:- content, design, structure and delivery
• Describe an audience analysis and why it is a needed step in presentation
• Organize information in a clear and concise manner
• Create an attention – grabbing introduction
• Implementing techniques for varying vocal tones and body language
• Develop strategies for handling hecklers, bullies and other disruptive participants
• Point out the benefits and pitfalls of various visual aid options and audience seating arrangements
• How to overcome fear of public speaking
• When and how to use humor
• Preparation and practice:- practical presentations and critique of the same

Target Group
Middle level managers and supervisors.

Venue
Eldoret