Branch Operations Course
Course Feature
Class Description
Course Objective
To enhance efficiency in the banking industry by exposing participants to the basic operations of the banking system, banking principles and practice.
Course Content
- Branch Operations
- Introduction to Banking
- Consumer Protection Guidelines
- Customer’s Accounts
- Trade Finance
- Trade Finance definition-domestic and international
- Methods of settlement in international trade
- Risk Management and Compliance
- AML
- Fraud and Forgeries
- Customer Instructions Authentication and Action
- Cheque Truncation
- Reasons for unpaying a cheque/KBA return codes
- Obligations of the collecting and paying bank.
- Stop payments Other Alternative Banking Channels
- Mobile banking
- PesaLink
- Money Transfer Services i.e. Western Union and MoneyGram
- Cash Operations(Part1)
- Foreign currency transactions
- Cash Operations (Part 2)
- CIT operations
- ATM machine operations
- Handling cash overage and shortages
- End of day cashier till and vault balancing
- Features of Kenyan Currency
Target Group
Operations managers and officers.
Venue
Kisumu