Cashiering and Back Office Operations

Class Description

Course Objective
To enhance participants’ skills and knowledge in handling cash and customers.

Course Content

• Introduction to cashiering
• The role a cashier and responsibilities of a receiving and paying cashier
• Qualities of a cashier
• Introduction to various types of accounts
• Frauds and forgeries
• Stress management
• Personal etiquette and grooming
• Model bank role play; balancing the day’s work and tracing differences
• Effective communication
• Effective customer care
• Personal etiquette and professional ethics
• Anti-Money Laundering
• Bank security measures and procedures
• Back office operations, records and documentation

Target Group
Graduate trainees, cashiers (both new and those who need to enhance their knowledge), Tellers, cash officers and back office staff.

Venue
Nairobi