First Level Computer Training

Class Description

Course Objective
To introduce participants’ to the microsoft office computer packages and the effective use of internet.

Course Content

• Introduction to computers: computer terms, computer parts, computer classification; computer safety; computer hardware and software, Importance of computers
• Mail Merge Feature
• Converting documents
• Creating Password
• Printing documents
• MS Power point, and presentation with PowerPoint
• Import content adding graphics and other objects, animation effects; slide shows ,printing slides
• Spread sheet with MS excel
• Data security and controls
• Microsoft outlook
• Review of the data Entry
• Communication and customer relations(Both Internal and External)
• Emotional intelligence and conflict resolution
• Personal etiquette and professionalism
• Telephone etiquette

Target Group
Support staff.

Venue: Nakuru